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Our Shipping Policy

Shipping

In order to ship products to you, we use a variety of shipping methods. We use FedEx and USPS for smaller items and various freight carriers for larger and oversized items. Depending on the size and weight of your purchase, we will choose the most timely and cost effective method of shipping. Shipping costs are non-refundable.

Free Standard Shipping

  • Magnus Home Products offers FREE SHIPPING to the contiguous 48 United States when your total order value is over $79.
  • Orders under $79 will be charged the actual shipping costs of the products and applied during checkout.
  • Additional charges may apply for items shipped outside of the contiguous United States, such as islands or other remote locations to which FedEx and freight carriers assess surcharges.

Other Shipping Options

  • 2-Day Shipping (includes only normal business days, not including holidays and weekends)
  • 1-Day Shipping (includes only normal business days, not including holidays and weekends)
  • AK-HI Standard (additional cost and delivery time will be required for shipments to Alaska and Hawaii)
  • Freight items can be expedited as well for an additional fee. Contact customer service for a quote and expected delivery date.

Typical Handling Time

Every effort will be made to ship out orders as quickly as possible. We are able to ship most orders within 1 to 2 business days of the order being approved. Please allow 2 to 3 business days for customized items such as Air Tubs. Expedited orders placed before 2pm Eastern should ship the first business day of the order. Expedited orders placed after 2pm Eastern will ship the next business day.

Transit Time

Standard ground services (FedEx and USPS) typically take 1 to 5 Business Days (M-F) depending the distance from the warehouse. Truck Freight shipments can take longer than ground services to deliver. The typical time frame for Truck Freight shipments is usually 3-7 Business Days (M-F).

Tracking Numbers

The shipping method and tracking number will be emailed the same day your order ships. Please allow 24-48 hours for tracking numbers that do not appear within the shipping company’s system before contacting us. The carrier must scan the package into their system for the tracking to appear. This does not always happen the same day that the carrier accepts the package.

Freight Shipping

Truck Freight (LTL) shipments have additional requirements beyond a normal package delivery service like FedEx (Ground Services) and USPS

  • Truck shipments require a PHONE NUMBER, and you will be called in advance by the freight company if your order is shipped to a residential address, and will always delay delivery by at least one extra day. You will not be called in advance if you have a commercial address.
  • You will need to schedule the delivery within two business days from the day you are contacted. Failure to do this may result in storage fees. Storage fees must be paid by the consumer before the shipment is released.
  • Truck shipments require a DELIVERY SIGNATURE, and there is no option of delivery without a signature. Shipments should arrive wrapped, strapped, and in good condition. You will be required to inspect your order for damage and sign for the condition and receipt of the delivery. Check the packing slip and condition of the package prior to signing off on it. If there are any discrepancies they should be noted before accepting the shipment. Do not let the truck driver leave before you have had a chance to thoroughly inspect the item. You have the right to inspect the item, do not be intimidated by the truck driver. If your order is damaged, you must note the damage on the Delivery Receipt which is a legal document that indicates you are taking delivery of a non-damaged order, and as such releasing the freight company and shipper of any liability. If you had the shipment sent to an alternate address, you are entrusting a person at that address with your liability.
  • If a semi-truck cannot physically deliver to your address, then you may be required to choose an alternate, more accessible address, or pick the shipment up at the freight company terminal.
  • The delivery will be a liftgate / curbside service meaning the shipment will be dropped at the edge of the driveway. YOU ARE RESPONSIBLE for moving the products into your desired location. We recommend having help on-site to aid in transporting your goods.
  • You will be responsible for discarding the packaging materials; please make sure to save this temporarily in case you decide to return the order.
  • Rescheduling delivery time or changing a delivery address after the order ships will result in additional fees.

Damage Process

Standard Ground Services (FedEx and USPS)

If your order came via a ground service (FedEx Ground Services or USPS), you will need to contact our Customer Support Department and open a Customer Support Case. Our Customer Support Team will assist you with this, but will require pictures of what you received and the packaging. We will handle the filing of the damage claim with the shipping company.
Here is a list of photos we request in order to process a damage claim:

  1. Top of the box
  2. Bottom of the box
  3. Front right side of the box
  4. Back left side of the box
  5. If the product was boxed and put in another box – take a picture of the bigger box open with smaller box still packed inside
  6. All packaging around the inner box and if packaging was around the outer box to protect inner box
  7. Product shown broken
  8. Red label on top that shows who it was packed by

Truck Freight Shipment

If a shipment via Truck Freight is damaged during shipment, the damage must be noted on the Delivery Receipt. This means that the recipient of the shipment must inspect the package for damage while the delivery driver is present. Any damage not noted on the Delivery Receipt cannot be covered. If a shipment appears to be damaged beyond repair, the recipient may deny the delivery, and the shipment will be returned to the shipper. Once the denial of delivery or damage is noted on the Delivery Receipt, we will need to be notified of the situation, and the damage process can begin. If you have any questions or concerns at the time of delivery feel free to call our customer service team for assistance before signing the documents.


The following item are needed for the Damage Process:

  • Order Information
  • Photos of Damage (item, box and pallet)
  • Delivery Receipt with noted damage

Contact US

Please call us at 833-482-6828 or email us at [email protected] for further questions. We are available from 8:00 AM - 6:30 PM Monday through Friday.

Disclaimer

If for any reason you (the customer) choose to cancel your order while the shipment is over the road without attempting to find reasonable accommodation to complete the delivery, the cost of shipping will be deducted from your refund to return the product to Magnus Home Products.